Shipping Policy

At Salt-Vape, we strive to provide a smooth and reliable shopping experience for our customers across Europe. As Europe’s premier wholesale distributor of disposable vapes, we understand the importance of timely deliveries and transparent shipping practices. This Shipping Policy outlines our shipping procedures, including delivery times, costs, and our commitment to ensuring that your order arrives safely and on time.

1. Shipping Regions

Salt-Vape offers shipping to all countries within Europe. Whether you’re based in Western Europe, Eastern Europe, or any other part of the EU, we can deliver your disposable vape products with reliability and speed.

  • Countries We Ship To: We serve customers in Germany, the Netherlands, France, Spain, Italy, Belgium, Poland, Portugal, and more, ensuring that no matter where you’re located in Europe, you can access the best disposable vapes at competitive prices.

2. Shipping Methods

We offer multiple shipping options to ensure your order reaches you in the best possible condition and in a timely manner. Shipping options will be available at checkout, and you can choose the one that best suits your needs.

  • Standard Shipping: Delivery within 7-15 business days, depending on your location.
  • Expedited Shipping: For faster delivery, we offer expedited shipping services that usually take 7-12 business days.
  • Bulk Shipping: For large or bulk orders, we provide specialized shipping methods that cater to the size and volume of your order.

3. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. You can view the exact shipping charges during checkout. We aim to keep shipping costs as low as possible while ensuring safe and efficient delivery.

  • Free Shipping: We offer free shipping on orders over a certain amount. Check our shipping page or contact our customer service team for more details about qualifying for free shipping.
  • International Shipping Costs: For countries outside the EU, additional fees may apply, and the customer will be responsible for any customs duties or taxes.

4. Order Processing Time

After you place your order, we aim to process and ship it as quickly as possible. Typically, orders are processed within 1-3 business days. You will receive an email notification once your order has been shipped, along with tracking information.

  • Business Days: Orders are processed Monday through Friday. Orders placed on weekends or holidays will be processed the next business day.

5. Tracking Your Order

Once your order has been shipped, we provide tracking information so you can monitor the progress of your delivery. You will receive an email with a tracking number and a link to the carrier’s website where you can track the status of your order in real-time.

6. Shipping Restrictions

  • Delivery Address: We can only ship to addresses within the countries we serve in Europe. Orders with international addresses outside the EU will be canceled.
  • Product Restrictions: Some products may be subject to regional regulations. If any item in your order cannot be shipped to your location due to legal restrictions, we will notify you and offer a refund or alternative product.

7. Damaged or Lost Shipments

While we take great care in packaging your order securely, sometimes issues arise during transit. If your order arrives damaged or is lost in transit, please contact our customer service team immediately. We will assist you with filing a claim with the carrier and ensure that a resolution is found.

  • Missing Items: If your order is incomplete, please contact us within 7 days of receiving your package, and we will investigate and resolve the issue promptly.

8. Customs and Duties

For international shipments outside the EU, the customer is responsible for any applicable customs duties, taxes, or fees. These charges are determined by the customs authorities of the destination country and are outside of Salt-Vape‘s control. Please check with your local customs office for more information on any potential fees before placing your order.

9. Return and Exchange Policy

If for any reason you are not satisfied with your order or if the product is damaged during shipping, please refer to our Return and Exchange Policy for detailed instructions on how to return or exchange your items.

10. Customer Support

If you have any questions or concerns about your order or shipping details, please don’t hesitate to contact our customer service team. We are here to help!

  • Email: [Your email address]
  • Phone: [Your phone number]
  • Address: [Your physical address]