Refund Policy

At Salt-Vape, we take pride in offering high-quality disposable vapes to our customers across Europe. With over seven years of experience in the vaping industry, we aim to provide exceptional service and a seamless shopping experience for both retailers and distributors. However, we understand that sometimes a refund or exchange may be necessary, and we are committed to ensuring our customers are satisfied with their purchases.

Refund and Exchange Policy

  1. Eligibility for Refund or Exchange
    We offer refunds or exchanges for products that are damaged, defective, or not as described upon delivery. If your product is defective, you must notify us within 7 days of receiving the order. We may request photos or videos of the defective product for verification purposes.

  2. Conditions for Refunds

    • Products must be in new, unused condition and in the original packaging.
    • Items that are opened or used cannot be refunded unless they are defective or damaged upon arrival.
    • Any items marked as non-returnable or clearance items are not eligible for a refund or exchange.

  3. Process for Refunds or Exchanges
    To request a refund or exchange, please contact our customer service team at [your contact email/phone number] with your order details. Once we verify your claim, we will guide you through the process of returning the product and receiving your refund or exchange.

  4. Refund Method
    Refunds will be processed to the original payment method used during purchase, which could be PayPal, credit card, iDEAL, Bancontact, or SEPA bank transfer. Please note that it may take a few business days for the refund to appear in your account, depending on the payment method.

  5. Shipping Costs

    • If the return is due to an error on our part (e.g., defective product), we will cover the return shipping costs.
    • If the return is due to a change of mind or any reason other than a defect, the customer will be responsible for the return shipping fees.

  6. Partial Refunds
    In some cases, partial refunds may be issued if only part of the order is returned or if the product has been used.

Contact Us for Refunds and Exchanges

If you have any questions or concerns regarding your refund or exchange, feel free to reach out to us at [your contact email/phone number]. Our customer support team is here to assist you with any issues and ensure your complete satisfaction.

At Salt-Vape, we value your business and strive to ensure that every order meets your expectations. Our flexible refund policy is part of our commitment to offering you the best wholesale disposable vapes and customer experience in Europe.

Thank you for choosing Salt-Vape as your trusted disposable vape supplier.